Yesterday a training provider who wished to engage me for a team building program brought me to a presentation session with the client.
Specifications/initial client requirements:-
1. Number of participants: 218
2. Venue: Penang (that is about 340 km from Kuala Lumpur)
3. Duration: Three days and two nights.
The panel to evaluate our proposal comprised of three managers (one from HR - the coordinator and gate keeper - two from the client department).
MY PREPARATION
A. Documents for distribution to the panel members
1. Objectives of the team building program (the training provider obtained it from the HR manager)
2. My CV
3. My track record conducting team building programs (especially for clients who have sent similar number of participants in a single contingent such as SIRIM (160), National Library (180), Everyday Battery (120), Etiqa (130)
4. Samples of instruction papers on my team games (Acid River, Dumb Organisation, Traffic Jam, Spider Web, etc.).
B. MATERIALS FOR DISPLAY/DEMONSTRATION
1. Video clips (5 minutes) of past team building programs showing highlights of activities
2. Instruments used during indoor games (games of my own creation - Puteri Gunung Ledang, Vessels of Fortune, Art of Generals)
3. Pictures/photographs of past team building activities.
MY APPROACH
I structured the presentation in the following manner:-
1. Itemise and explain my personal experiences in conducting team building (track record)
2. Highlight my proposal for team building for the present client (218 participants) - Objectives of Program (Attachment "A"), I proposed Tekam Plantation Resort at Jerantut Pahang as the venue, and a program per attachment below (Attachment "B").
3. I proposed some dates at end of May (when I am available - my training calendar is already full in April and early May)
4. Show them a video clip of past team building activities
5. Distribute samples of instruction papers of the games I proposed.
FEEDBACK
1. Client wanted a more relaxed type of program (rather than my more serious contents)
2. Their principal objective for holding the program is enhancing bonding among the 218 members of the department.
3. They suggested some resorts in Penang and Cherating Pahang as possible venues.
4. Possible dates first or second weekends in May.
5. They suggested that I amend my proposal and resubmit for consideration the next day (today March 19).
LESSON LEARNT
1. Listen to the clients (80% of my time) and talk only 20% of the time.
2. What the client wants may be different from what we trainers propose. Therefore, meet up with the clients. This TNA session is very critical for gathering what the client really wants/needs. After all the customer is always right.
3. Be a consultant, not just a trainer!
ATTACHMENT "A"
OBJECTIVES
At the end
of this workshop participants should be able to do the following:-
1. Identify factors that prevent groups
from becoming more effective;
2. Enumerate ways by which one can help
groups to become more productive, harmonious, and functional;
3. Identify characteristics of
effective leaders given the current environment;
4. Identify factors that motivate team
members to aspire for high team performance;
5. Demonstrate that they are able to
use models and techniques for enhancing interpersonal communication for better
relationships; and
6. Form a mental model of how they may
forge a winning team at the work place.
Taj
March 19, 2013
Taj
March 19, 2013
ATTACHMENT "B"
“TEAM BUILDING FOR EXCELLENCE”
(A THREE-DAY PROGRAMME ASSUMING TO BE HELD AT TEKAM PLANTATION
RESORT JERANTUT)
AGENDA
DAY 1
|
LEARNING
POINT
|
|
10.00am
|
Participants leave KL - ETA
12.30pm
|
|
1.00 pm
|
CHECK-IN
·
Lunch
·
Check-in
·
Administrative arrangements
|
At the end of the respective
modules participants should be able to do the following:-
|
3.00 pm
|
1. INTRODUCTION
|
Enumerate the outcomes expected of
the programme, the overall agenda, rationale for teamwork in management
|
3.30
|
TEA-BREAK
|
|
3.45
|
2. TEAM
& RELEVANCY TO MANAGEMENT
·
Distinguish
between ‘group’ and ‘team’
·
Tuckman’s
team development
·
Management
Games: “Acid River”, “Spider Web” and “Octopus” (Outdoor Experiential
Exercises- OEE)
|
List down barriers to team work
and suggestions as to how to enhance outcomes.
|
5.00-7.00
|
REST & PERSONAL RECREATION
|
|
7.00 pm
|
DINNER & MAGHRIB
|
|
8.00
|
3. TEAM
ROLES
·
“Art
of Generals” – (IEE)
·
Strategic
mind-set
·
Belbin’s eight team roles
|
Identify
behaviour that are destructive to team work
Team
roles for effectiveness
|
11.00
|
SUPPER
|
|
TIME
|
AGENDA DAY 2
|
LEARNING
POINT
|
7.00 am
|
BREAKFAST
|
|
8.00
|
4. TEAMWORK
·
“Cave
Exploration at Gua Kota Gelanggi”
·
Leadership
and Management of team
|
Extract embedded principles of effective team work from experience of cave exploration exercise. |
12.30 pm
|
LUNCH
BREAK & REST
|
|
2.30
|
5. COMMUNICATION
SKILLS & INTERPERSONAL RELATIONS
·
Exposition
on four social styles (IEE) followed by small group exercises.
·
Conflict management and emotional
intelligence (EI)
|
Enumerate factors contributing towards poor communication and human relations and ways for improving them.
Identify other people’s styles of
communication and using special communication skills to enhance
relationships with other members of a group.
|
3.30
|
AFTERNOON
TEA BREAK
|
|
3.45
|
6. MOTIVATION
SKILLS
·
“Vessels of Fortune” (board game)
·
Models of motivation (per Maslow
& Herzberg)
|
Factors that motivate team members
|
5.00
|
LEISURE
(karaoke etc)
|
|
7.00 pm
|
DINNER
|
|
8.00
|
7. TEAM PERFORMANCE
·
“Puteri
Gunung Ledang” – an indoor management game
·
Factors for group
performance – Model of Group Behaviour (per Robbins)
|
In small groups of 5-7 pax, they
will compete to acquire the highest number of treasures found on Gunung
Ledang.
Distinguish
personal from group leadership and identify embedded theories of member
dependency and power relationships.
|
11.00
|
SUPPER
|
|
TIME
|
AGENDA DAY 3
|
LEARNING
POINT
|
7.00 am
|
BREAKFAST
|
|
8.00
|
8. TEAMANSHIP
·
Rafting
exercise (building rafts, launching it, rafting in groups, landing, and
debrief)
(RUN SIMULTANEOUSLY WITH
·
4
Lawn games BY TURN)
·
Factors for performance (per
Robbins)
|
Derive principles of managing
teams/ organizations from the rafting experience & lawn games.
|
12.00
|
REVIEW & TRANSFER OF
LEARNING
·
Identify
values for team work & credo
·
Review
major learning points
·
Identify
personal action plans after the seminar
|
Recall all learning points and
mapping follow-up actions.
|
1.00 pm
|
LUNCH & DEPARTURE
|
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